Store of the Quarter | May 30th 2019

Solihull Service Station Crowned National Store of The Year

An Esso service station in Solihull has today been named the UK’s best CollectPlus store in the brand’s annual awards. Situated on Shirley High Street, the service station beat tough competition to come out on top in the awards this year.

Store of the Year

The ‘Store of the Year’ award recognises excellent service from across the CollectPlus network of over 7,000 newsagents, convenience stores, petrol stations and supermarkets.  The Esso service station has been part of the CollectPlus network since 2012. It offers goods and services, as well as groceries and fuel, to the local community and commuters.  Outperforming over 7,000 stores nationwide, the store achieved a perfect customer feedback rating of 5/5 from April 2018 to March 2019, coupled with perfect process compliance, and is the first service station to ever win the brand’s award.

CollectPlus, the UK’s largest independent store-based delivery and returns service, enables shoppers to conveniently collect online purchases and return unwanted items from more than 360 retailers.

Commenting on his award win, Barry Westley, regional manager of Solihull’s Esso service station, said:

“I was pleasantly surprised to hear about the award win; we have had really positive feedback from our customers about the shop and the CollectPlus service. We hope to build on our current success and continue to serve our local community.

Meanwhile, a local driver from CollectPlus’ sister company, Yodel, has also been awarded with the accolade of ‘Driver of the Quarter’. Abdul Hafeez, from Yodel’s Lichfield service centre, has been part of the Yodel team since 2017, and has now been recognised nationally for his outstanding support in delivering parcels and providing great customer service to the Solihull Esso service station along with the other stores that he visits each day.

Barry was presented with the award by Andrew Peeler, CEO of Yodel and CollectPlus, who said:

“It has been fantastic to visit the store and thank Barry and his team for providing such an outstanding level of service to CollectPlus customers. It was great to present the award to the team and experience first-hand how positive and receptive the team are when interacting with their customers. It is also my pleasure to award Abdul with the ‘Driver of the Quarter’ title; his excellent service to our stores and customers is exemplary.”

CollectPlus is committed to offering a unique selection of delivery options to all customers across its UK network. Highlighting its customer-centric approach and passion for creating seamless delivery experiences, CollectPlus received its highest customer satisfaction rating in YouGov’s BrandIndex Satisfaction survey in 2017.

May 30th 2019 - by @CollectPlus