Track your parcel

Enter your Collectplus tracking code in the box above. The code will be between 7 and 16 characters long and is made up of letters and numbers - an example is ABC1D2 or 8KH1234567890A030

FAQs
  • How to track a parcel Shape Copy 4 Created with Sketch.

    You can track a parcel by entering your tracking reference in the box above – this will show you the most recent location of your parcel (parcels are scanned at each physical point in our network. There may be pauses in the parcel’s journey at times, please only contact us for a parcel that has not moved for over 24 hours or is past its estimated delivery day. Our drivers deliver parcels between 7am to 7pm.

    Read More android-open Created with Sketch.
  • Find a CollectPlus store Shape Copy 4 Created with Sketch.

    Our network is growing all the time. With over 7,000 CollectPlus points we offer our services all over the country, so whether you need to send a parcel or return an unwanted item, you can guarantee that your nearest CollectPlus store will never be too far away. To find a CollectPlus store near you, please use our quick and easy store locator. Just type in your postcode or location and you will see opening times for stores near you and their location on Google Maps.

    Read More android-open Created with Sketch.
  • How do I get the collection code to collect my parcel? Shape Copy 4 Created with Sketch.

    You will need your collection code to obtain your parcel, it acts as a form of security and the storekeeper can only hand a parcel to you by scanning the parcel label and using this code. To get your collection code follow the link below.

    Read More android-open Created with Sketch.
  • How long will it take to deliver my parcel? Shape Copy 4 Created with Sketch.

    If you're not sure how long it will take for your parcel to be delivered, we can help. We have two label types; Standard or Economy. Our “Standard” service parcels estimated delivery date (EDD) will typically be within 2 working days and for our “Economy” service the EDD is typically 3-5 working days.

    Read More android-open Created with Sketch.
  • What can I send using CollectPlus? Shape Copy 4 Created with Sketch.

    You can send lots of items using CollectPlus! Find out what you can and can't send using our service by following the link below.

    Read More android-open Created with Sketch.
  • eBay Click & Collect Service Shape Copy 4 Created with Sketch.

    If you have a question regarding a click and collect item ordered through eBay you should contact either the seller or eBay through the links in your eBay account. Read our FAQs here.

    Read More android-open Created with Sketch.
  • I visited the store and could not collect my parcel Shape Copy 4 Created with Sketch.

    Our top tips on what to do if you visit a CollectPlus store and your parcel cannot be found.

    Read More android-open Created with Sketch.
  • What size and weight parcel can I send with CollectPlus? Shape Copy 4 Created with Sketch.

    We accept parcels measuring up to 60 x 50 x 50cm, and our maximum allowed parcel weight is 10kg. Once you are happy you can send your item through our network it is worth following our handy packaging tips to make sure your items are safely transported. Click the link below to find out more.

    Read More android-open Created with Sketch.
  • What should I do if my parcel is lost or damaged? Shape Copy 4 Created with Sketch.

    We do our very best to deliver parcels and be careful as they travel through our network. Regrettably, sometimes parcels do get mislaid. If your parcel tracking has not updated for a few days please do get in touch with us by following the link below. Similarly occasionally parcels can be damaged in transit. To make a claim for a damaged parcel follow the link below and please complete the contact form as soon as possible.

    Read More android-open Created with Sketch.
  • You can track a parcel by entering your tracking reference in the box above – this will show you the most recent location of your parcel (parcels are scanned at each physical point in our network. There may be pauses in the parcel’s journey at times, please only contact us for a parcel that has not moved for over 24 hours or is past its estimated delivery day. Our drivers deliver parcels between 7am to 7pm.

    Read More android-open Created with Sketch.
  • Our network is growing all the time. With over 7,000 CollectPlus points we offer our services all over the country, so whether you need to send a parcel or return an unwanted item, you can guarantee that your nearest CollectPlus store will never be too far away. To find a CollectPlus store near you, please use our quick and easy store locator. Just type in your postcode or location and you will see opening times for stores near you and their location on Google Maps.

    Read More android-open Created with Sketch.
  • You will need your collection code to obtain your parcel, it acts as a form of security and the storekeeper can only hand a parcel to you by scanning the parcel label and using this code. To get your collection code follow the link below.

    Read More android-open Created with Sketch.
  • If you're not sure how long it will take for your parcel to be delivered, we can help. We have two label types; Standard or Economy. Our “Standard” service parcels estimated delivery date (EDD) will typically be within 2 working days and for our “Economy” service the EDD is typically 3-5 working days.

    Read More android-open Created with Sketch.
  • You can send lots of items using CollectPlus! Find out what you can and can't send using our service by following the link below.

    Read More android-open Created with Sketch.
  • If you have a question regarding a click and collect item ordered through eBay you should contact either the seller or eBay through the links in your eBay account. Read our FAQs here.

    Read More android-open Created with Sketch.
  • Our top tips on what to do if you visit a CollectPlus store and your parcel cannot be found.

    Read More android-open Created with Sketch.
  • We accept parcels measuring up to 60 x 50 x 50cm, and our maximum allowed parcel weight is 10kg. Once you are happy you can send your item through our network it is worth following our handy packaging tips to make sure your items are safely transported. Click the link below to find out more.

    Read More android-open Created with Sketch.
  • We do our very best to deliver parcels and be careful as they travel through our network. Regrettably, sometimes parcels do get mislaid. If your parcel tracking has not updated for a few days please do get in touch with us by following the link below. Similarly occasionally parcels can be damaged in transit. To make a claim for a damaged parcel follow the link below and please complete the contact form as soon as possible.

    Read More android-open Created with Sketch.

Our mobile app makes it easier than ever to track parcels, return online shopping, and stay on top of your parcel history, all from the convenience of your smartphone.

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