Useful Guides

CollectPlus compensation cover

What compensation cover is available with CollectPlus?

If you’re sending high value items, you have the option of taking out compensation cover when using CollectPlus. Although our prices include industry-leading cover of £50 as standard, you can also add on additional compensation cover for more valuable items for only a small amount more:

  • Up to £50 cover – complementary
  • £3.00 buys you up to £150 of cover
  • £5.00 buys you up to £300 of cover

This means that in the unlikely event of your item(s) being lost or damaged, we’ll offer you £50 or the value of the item (whichever is the lesser) in compensation. We also provide online tracking as standard whenever you send a parcel with us.

Compensation cover

How do I take out cover when sending a parcel with CollectPlus?

Taking out cover on items valued at £50 and above is easy: simply select the level of cover appropriate to the value of the items you are sending in the drop-down menu on our send page, and purchase your cover along with your label at the checkout.

You will also notice that along with our standard online tracking, we automatically provide you with a proof of delivery service when you purchase compensation cover. This service requires a signature on delivery at your recipient’s address, giving you additional peace of mind.

Please note, our complementary cover for items valued at under £50 does not include proof of delivery as standard, but you can opt in to this service by selecting ‘£50 cover + tracking + signature’ to add proof of delivery to your order for just £1.

While we work very hard to delivery all of our parcels quickly and safely, feedback from customers who’ve had to make a claim suggests that not taking out adequate cover can sometimes be a costly oversight. So don’t get caught out!

And of course don’t forget to check our website’s terms and conditions for more information on what we do and don’t carry.

If I make a claim, what will you accept as proof of my item’s value?

During our claims process we will require proof of the item’s value so that we can compensate you for the damage or loss of your parcel.

If you are claiming for an item you have sold, we will accept an invoice which shows payment from your buyer. Alternatively, we will accept an itemised receipt showing the date and cost of purchase (along with a description of the contents).

If you are claiming for an item which you have not sold, i.e. you have sent as a gift or a parcel containing general contents, then acceptable proof of value will be the original purchase receipt which clearly shows the date of purchase and the amount paid.

Who can make a claim?

All claims must be made by the sender of the parcel.

If you are the intended parcel recipient, we recommend that you get in touch with the sender of your parcel who can make the claim.

If you are having difficulty getting in contact with the sender please contact us and we will be able to contact the sender on your behalf.